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“HERZLIYA, Israel, November 15, 2011 — Help-desk software company nanoRep’s integration with LivePerson’s intelligent engagement platform looks to improve customer service for online businesses during the holidays by increasing the simultaneous and total number of live chats they can provide — without hiring expensive seasonal support reps. The alliance offers online merchants the ability to automatically display relevant answers from their nanoRep self-learning knowledge base inside a live chat when they relate to a customer’s discussion. “
Lees hier het meest recente artikel van crm-daily.com.
“EL SEGUNDO, Calif., Nov. 10, 2011 — Makai, Inc., an international leader in engagement marketing, has launched Digital Aloha, the first on-site application to combine branded content, social media, smartphone technology and analytics. The fully integrated product represents a modern version of the time-honored photo booth, enabling consumers to share their photo or video at an event in real time on all major social media platforms via a touch-screen kiosk, bringing friends and family from all over the world right inside the venue. “
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“Economic concerns linger, but mom-and-pop retailers say they finally have some cheer for this holiday shopping season. Nearly half are more optimistic about holiday sales than last year, according to a new survey of 792 small retailers by online small-business community Manta. “
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“Fujitsu’s cloud store is open for business, beginning with customer relationship management. The company said earlier this week that its new, cloud-based Business Solutions Store will offer new subscription-based business services in a single platform marketplace. For independent software vendors (ISVs), said cloud business vice president Andre Kiehne in a statement, “partnering with Fujitsu is the equivalent of a ‘backstage’ pass, since it provides them with easy access to a growing and truly global cloud solutions marketplace.” ‘Standard Feature Set’ The Business Solutions Store will include offerings from both Fujitsu and its partners, provided as software-as-a-service”