Graag wil de redactie dit artikel van crm-daily.com met je delen
“Days after Salesforce.com announced the release of a customer service desk for mobile devices, Microsoft has announced that the new service update for its Dynamics CRM will feature the ability to access full functionality on any device. The cloud-based, mobile client service is intended for Windows Phone 7.5, iPad, iPhone, and Android or BlackBerry devices. Dennis Michalis, general manager of Dynamics CRM, said that its customers, working in a “hyperconnected world,” need to be able to “access their business-critical data on the device of their choice wherever they are.” Syncing, Administration As an example of the value of management via mobile devices, Microsoft noted that the update allows sales and marketing personnel to capture and convert leads, develop marketing campaigns, or conduct case management on smartphones and tablets, on the road”
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