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“Days after Salesforce.com announced the release of a customer service desk for mobile devices, Microsoft has announced that the new service update for its Dynamics CRM will feature the ability to access full functionality on any device. The cloud-based, mobile client service is intended for Windows Phone 7.5, iPad, iPhone, and Android or BlackBerry devices. Dennis Michalis, general manager of Dynamics CRM, said that its customers, working in a “hyperconnected world,” need to be able to “access their business-critical data on the device of their choice wherever they are.” Syncing, Administration As an example of the value of management via mobile devices, Microsoft noted that the update allows sales and marketing personnel to capture and convert leads, develop marketing campaigns, or conduct case management on smartphones and tablets, on the road”
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“For all the huge numbers in Facebook’s IPO papers, a surprisingly small figure stands out: $4.39, the amount the site generated per user last year. It’s one of the company’s major challenges because the total is paltry compared with competing Internet companies. “
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“Microsoft Corp. slammed search rival Google Inc. “
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“Twitter is one of the most frequently mentioned social networks for businesses adopting social marketing. But how can you tell if a tweet is boring or not? A group of researchers is trying to set some guidelines, having found that users actively dislike, or are neutral about, most tweets”