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“The good news is that your customers’ data is out there in all those social channels and other places. “
Archief voor: maart, 2012
Empirix Debuts VoIP Network Analytics for Contact Centers
maandag, 26 maart 2012 18:20
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“Empirix today announced the availability of the Empirix xCentrix VoIP and Media Analysis Package, a solution for identifying and predicting key customer, service and operational trends in voice over IP (VoIP) networks, contact centers and Unified Communications (UC) infrastructures. “
Data Security and the Cloud: Get Up to Speed
maandag, 26 maart 2012 18:15
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“NEW YORK, March 26, 2012 — Most people are wary of electrical devices that don’t carry a seal of approval from Underwriters Laboratories, or a bank that isn’t FDIC insured. Wouldn’t it be great if there was something similar that businesses could rely on when choosing a cloud computing vendor? With the marketplace still evolving, however, there isn’t a single “thumbs up, thumbs down” standard for cloud security. “
T-Mobile Slashes 1,900 Jobs, AT&T Blames Failed Merger
maandag, 26 maart 2012 15:14
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“In a move many industry watchers expected after the failed AT&T merger, T-Mobile is cutting jobs. However, the wireless carrier is perhaps shedding a larger number than some hoped, as it moves to consolidate its call center operations from 24 to 17 facilities by the end of June. Call centers scheduled for closure are in Allentown, Pa.; Fort Lauderdale, Fla.; Frisco and Brownsville, Texas; Lenexa, Kan.; Thornton, Colo.; and Redmond, Ore. “
Highlight App May Tell Others Too Much About You
maandag, 26 maart 2012 14:43
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“We used to leave it to fate. You’d bump into a stranger somewhere, start up a conversation, and only then discover shared interests in Curb Your Enthusiasm, Asian cuisine, thermonuclear physics”