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“The way Blake Nordstrom sees it, fashion has always been about change — “creating a reason for the customer to buy something new” — and the next three decades will bring more of it. The next 30 years of retailing will be all about the customer’s interests. And it will be up to merchants to keep up with or anticipate their every desire, says Nordstrom, president of one of the country’s oldest department stores and great-grandson of founder John W”

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Bron: crm-daily.com, 2012-09-16 21:39:38