Lees hier het meest recente artikel van crm-daily.com.
“WAKEFIELD, MA, ORLANDO, FL and SEATTLE, WA January 14, 2013 — Integrated Voice Solutions (IVS), the industry-trusted architect of customer experience solutions across automated channels, and Voxeo, the leading provider of Unlocked Communications(TM), announced today the completed migration of Zenith American Solutions’ IVR system to a newer, more robust, open standards-based platform in 30% of the time and at a lower cost than would have been required to rewrite the company’s existing IVR applications. Zenith American Solutions required expansion of its legacy Interactive Voice Response (IVR) solution to provide an even higher level of service for its clients. “
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