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“The Contact Center Association and CCEOC Inc. “
Archief voor: februari, 2013
Contact Centers Can Earn ‘Employer of Choice’ Certification
donderdag, 28 februari 2013 18:17
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Salesforce Service Cloud Mobilizes for Reps on the Go
donderdag, 28 februari 2013 14:50
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“Salesforce said Tuesday it was “doubling down” on mobile with the release of new features for its Service Cloud software-as-a-service platform that are specifically designed for customers using smartphones and tablets. The new Service Cloud Mobile offers chat, communities, and co-browsing for Apple and Android devices, including the Amazon Kindle. Service Cloud is Salesforce’s platform for customer service, encompassing contact center, self-service communities and social media”
EMC, Intel, Hortonworks Hoop Up Hadoop
woensdag, 27 februari 2013 15:49
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“There’s plenty of hoopla about Hadoop this week as three new solutions come to market. EMC, Hortonworks and Intel have all announced new Hadoop products. An open-source framework for storing and processing large volumes of diverse data on a scalable cluster of servers, Hadoop has rapidly emerged as the preferred solution for Big Data analytics applications”
MaintenanceNet, Panasonic Team for Contract Visibility
dinsdag, 26 februari 2013 19:00
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“MaintenanceNet, Inc. today announced it has implemented a comprehensive, cloud-based service contract management platform for Panasonic System Communications Company of North America, which is the primary B2B technology solutions division of Panasonic Corporation of North America, the principal North American subsidiary of Panasonic Corporation. Panasonic, a leader in delivering technology solutions for government, enterprise, SMB (small to midsize business) and many other vertical markets, utilizes a channel-based route to market in which products are offered to end users through reseller partners, who in turn order via authorized distribution partners”
gen-E Advances Service Desk IT Process Automation
dinsdag, 26 februari 2013 18:53
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“gen-E, a global IT process automation (ITPA) software company, has released new Guided Workflow, Knowledge Lifecycle Management and Decision Automation features for its Resolve family of collaborative operations-driven ITPA software solutions. The announcement was made at the Pink Elephant ITSM Conference & Exhibition, held earlier this month in Las Vegas. The new Resolve features accelerate self-service capabilities and project timelines for the enterprise service desk while enriching IT service management (ITSM) initiatives by expediting automation building processes for change and release management and other core tasks”