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“LinkedIn is adding new business networking functionality. On Thursday, the site announced a revamped Contacts that increases the ability of members to manage relationships. The site said the new Contacts offers the kinds of services that a personal assistant might perform, such as remembering colleagues’ birthdays or being reminded of the last conversations you had with a given acquaintance”
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“When it comes to customer experience management, some stay in the shallow end while others go deep. But one of the keys to customer loyalty is managing the customer experience. “
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“PHILADELPHIA, PA, March 23, 2012 — Marty Beard, CEO of LiveOps gave new insight into the company’s growth and expansion plans, as well as details on how their customers are dealing with the explosive growth in non-traditional communication channels. During the live Google Hangout with Russ Fordyce, Managing Director of the Business Intelligence Group, Beard claimed that in the past 12 moths they have experienced 80% growth. “