Enghouse Unveils Major Update to Contact Center: Enterprise (CCE)

Lees hier het meest recente artikel van crm-daily.com.

“Phoenix, AZ, March 10, 2015 — Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, this week introduced PRC 3 to version 9 of its Contact Center: Enterprise (CCE), a highly scalable, flexible omni-channel offering ideally suited for on-premise, hybrid and cloud environments. EUThis latest update of CCE emphasizes agent empowerment, and provides the functionality needed to maximize performance and deliver the best possible customer experience,EU said Enghouse Interactive Vice President of Product Management, John Cray. True, Blended Inbound & Outbound Predictive Dialing Contact Center: Enterprise 9 now offers full blended (inbound and outbound), predictive and power dialing, which is essential to achieving optimal agent productivity by maintaining 100% utilization and saving resources”