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“”Extremely sorry.” That’s the key message from Apple CEO Tim Cook, making a rare apology on behalf of his company for the reported problems with its new Maps application. In a letter posted on the company’s Web site, Cook noted that, “with the launch of our new Maps last week, we fell short” of the commitment to “make world-class products that deliver the best experience possible to our customers,” and he promised to improve the product. Try the Competitors He said that, in order to provide such features as turn-by-turn directions, voice integration, Flyover and vector-based maps, a new version of Maps had to be created from the ground up”

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Bron: crm-daily.com, 2012-09-28 17:53:34