gen-E Advances Service Desk IT Process Automation

Lees hier het meest recente artikel van crm-daily.com.

“gen-E, a global IT process automation (ITPA) software company, has released new Guided Workflow, Knowledge Lifecycle Management and Decision Automation features for its Resolve family of collaborative operations-driven ITPA software solutions. The announcement was made at the Pink Elephant ITSM Conference & Exhibition, held earlier this month in Las Vegas. The new Resolve features accelerate self-service capabilities and project timelines for the enterprise service desk while enriching IT service management (ITSM) initiatives by expediting automation building processes for change and release management and other core tasks”