Salesforce Service Cloud Mobilizes for Reps on the Go

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“Salesforce said Tuesday it was “doubling down” on mobile with the release of new features for its Service Cloud software-as-a-service platform that are specifically designed for customers using smartphones and tablets. The new Service Cloud Mobile offers chat, communities, and co-browsing for Apple and Android devices, including the Amazon Kindle. Service Cloud is Salesforce’s platform for customer service, encompassing contact center, self-service communities and social media”