Access To Live Reps Still Essential for Great Service

Lees hier het meest recente artikel van crm-daily.com.

“As the field of customer service shifts more from managing customer relationships to managing the customer experience, we are seeing related changes as well regarding how contact centers manage their staffing and systems. To provide an outstanding customer experience, businesses are realizing the critical need for live help and unified communications. In essence, it’s about getting back to basics. “