Microsoft Acquires Parature For $100M In Deal To Bolster Knowledge Base For Dynamics CRM Platform

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” Microsoft has acquired Parature , a customer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics , its CRM platform, a world-class self-service knowledge base to connect with customers, such as gamers, across multiple channels, including email, the web, chat or social media. “