New Account Engagement Platform Drives Customer Success

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“SAN FRANCISCO — Customer Success experts, Waypoint Group, announce the release of its account-based feedback and engagement engine, TopBox. A SaaS solution uniquely designed for B2B companies, TopBox enables account teams to automatically view feedback linked with financials to prioritize action and measure customer success ROI. Role-based reporting directs teams to effectively close the loop with the appropriate contact at all levels — decision makers, influencers, and day-to-day users — to reduce churn and increase satisfaction. “