Graag wil de redactie dit artikel van crm-daily.com met je delen
“Irvine, CA, October 23, 2013 — Zeacom (@Zeacom), an Enghouse Interactive company and leading provider of multi-channel contact center and business process automation solutions, today introduced version 7.0 of its Zeacom Communications Center (ZCC) software platform. ZCC 7.0 features TouchPoint, ZeacomEUs redesigned user interface for agents and supervisors, as well as new campaign tools for customers using Microsoft Lync, and enhanced redundancy options. Zeacom TouchPoint is a true breakthrough in agent empowerment”