Berichten getagged: ‘active’

VoIP Call Centers Adding Social-Media Functionality

woensdag, 30 mei 2012 18:54 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“Voice-over-Internet-Protocol (VoIP) call-center platforms are going social. According to a new report, new social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices. The report, called VoIP Call Centers Adapt to a BYOD [bring your own device] World, is from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading. “

European Panel Slams Google’s Vague Privacy Policy Answers

donderdag, 24 mei 2012 19:39 Geschreven door jpko 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“European regulators criticized Google Wednesday for failing to provide transparent answers to a host of questions about the new unified privacy policy governing all of Google’s Web properties. European regulators had sent Google a set of privacy policy questions on March 16, and Google submitted its reply on April 20”

IBM Bans Siri as a Security Threat; Apple Unclear on How It Treats Data

donderdag, 24 mei 2012 19:14 Geschreven door jpko 0 Reacties

Graag wil de redactie dit artikel van crm-daily.com met je delen

“Here’s a good question for Apple’s personal-assistant app, Siri: “What information are you collecting about me?” Apple isn’t saying much about the data it stores from the service that has made the iPhone 4S a huge hit and how it’s used. “

SAP Acquires Ariba for $4.3 Billion in Cloud Play

woensdag, 23 mei 2012 18:14 Geschreven door jpko 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“SAP is making a major move to expand its cloud presence — a $4.3 billion move. SAP announced a deal to acquire Ariba, a cloud-based business commerce network. The acquisition merges Ariba’s buyer-seller collaboration network with SAP’s customer base and business process expertise, with the goal of creating new models for business-to-business collaboration in the cloud. “

Say What? The Odyssey of Kraft’s New Brand Name

woensdag, 23 mei 2012 15:02 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“”MONDEWHAAAAT?” The sarcasm was palpable in the one-word headline that appeared in The New York Post on the day after Kraft Foods revealed that it planned to name its new global snack business “Mondelez,” an interpretation of a mash-up of the Latin words for “world” and “delicious.” But that wasn’t the only dig. “

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