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“The “Do Not Track” movement has one more corporate supporter. On Thursday, leading social media site Twitter announced that it will honor requests from users who do not want their online behavior monitored and reported. “
Lees hier het meest recente artikel van crm-daily.com.
“In January, Oracle acquired RightNow, a leading cloud-based customer service solution, adding it to the Oracle Public Cloud suite of integrated services. “
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“Responding to extraordinary demand, Facebook said Wednesday that it would sell more stock in the company’s initial public offering. But ahead of the IPO, a debate emerged between two of the nation’s largest automakers: Does it pay to advertise on the social network”
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“Restaurant giant Panera Bread made a big business bet eight years ago to offer free Wi-Fi to its customers as a way to boost sales, long before Starbucks. The fresh breads eatery aimed to court customers in between meals. “
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“Sales, marketing and customer service departments alike are adopting social applications. But seeing a return on social CRM investment may take a little longer than some hope. According to research and analysis firm Gartner, Inc., only 50 percent of Fortune 1000 companies will receive a worthwhile return on investment from their social customer relationship management (CRM) initiatives by the end of 2012”