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“SAN FRANCISCO, CA, November 19, 2014 — WalkMe announced today that TMC, a global, integrated media company and publisher of Customer Magazine, has awarded the WalkMe™ Guidance and Engagement Platform the 2014 Contact Center Technology Award. “
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“Do U.S. Internet users want the so-called “right to be forgotten” thatEUs been a hot topic in Europe? “
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“Visa and MasterCard are renewing a push to speed the adoption of microchips into U.S. credit and debit cards in the wake of recent high-profile data breaches, including this week’s revelation that hackers stole consumer data from eBay’s computer systems. Card processing companies argue that a move away from the black magnetic strips on the backs of credit cards would eliminate a substantial amount of U.S. “
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“Leading file sharing service Hightail (formerly YouSendIt) today announced that its new Asia Pacific (APAC) Headquarters in Melbourne, Australia, is open for business. “
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“As businesses gather more and more information about customers through their customer relationship management systems, CRM technology has become a natural partner of data-hungry business intelligence and analytics tools. Companies can score some big business wins by pairing up their CRM and analytics initiatives — but there are some best-practices ground rules to get straight first in order to achieve the desired BI benefits. For organizations seeking a competitive edge, applying analytics to customer data makes perfect business sense, said Mike Gualtieri, an analyst at consulting company Forrester Research Inc”