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“Although they’re not yet at the level of Batman’s harnessing all Gotham City cell phones in “The Dark Knight” to become one huge sensoring device, emergency services are beginning to utilize the vast, in-the-field multimedia army that ordinary citizens have become. On Monday, the Israeli company NICE Systems offered another step in that direction, with the release of an enhancement to its Inform multimedia incident information management solution. The new offering provides the ability for security control centers and Public Safety Answering Points, or PSAPs, to utilize text, video and audio recordings from outside technology to become part of their incident timelines”

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