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“Bpm’online, a world-class vendor of process-driven cloud software for sales, marketing and service automation, has been included in a December, 2014 report titled ‘Market Overview: Enterprise Sales Force Automation Solutions’ by Forrester Research, a global research and advisory firm, providing advice on existing and potential impact of technology. “
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“On Friday, the tech giant announced that it has signed an agreement to buy LiveLOOK, a provider of co-browsing and screen-sharing technology. LiveLOOK provides a cloud-based service that enables customer service reps and sales agents to guide customers and prospects through screens on the Web or in mobile environments. Oracle said that more than 100 of its global customers currently use LiveLOOK as an embedded part of the Oracle Service Cloud. “
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“Redmond is flexing its social customer service muscles. Microsoft on Tuesday unveiled a set of Dynamics CRM capabilities, including social listening, aimed at helping organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships”
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“Google seems determined to compete with the government in compiling methods of spying on the public. “