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“It is not often that people worry about whether their packages will arrive on time, especially when they have ordered items to ensure that they arrive before Christmas. However, a massive increase in online holiday sales plus heavier-than-normal holiday shipping volumes combined with some bad weather created a “perfect storm” of problems for UPS and FedEx, causing them to miss promised pre-Christmas delivery dates. Both UPS and FedEx were unable to deliver packages in time for Christmas, even if a customer had ordered faster shipping so items would arrive in time for the biggest gift giving day of the year”