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“Remember the Comcast customer service fiasco last summer? One of its service agents crossed the customer retention line, hassling a former Engadget editor, Ryan Block, who wanted to cancel his service. “
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“Trying to grab market share in the unified communications (UC) space, Dell Software has just released a scalable, data-driven UC management platform. Aptly dubbed the Dell Unified Communications Command Suite (UCCS), the platform aims to help organizations gain better insights into their UC investments while also breaking down employee adoption barriers. UCCS also promises to streamline the task of managing multiple communications platforms and offers reporting and diagnostic solutions on workforce activity, communication consumption, and system performance”
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“Comcast doesnEUt like customer churn any more than any other company in any other industry. But one of its service agents crossed the customer retention line — and the customer caught it all on tape”
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“With its $45 billion proposal to acquire Time Warner Cable awaiting federal approval, Comcast CEO Brian Roberts vowed Tuesday to bring Uber-like quality to the company’s much-maligned customer service. Referring to the widely praised, consumer-friendly car-hire firm, Roberts acknowledged in an interview with USA TODAY that the perception of Comcast’s poor customer service lingers. But he said the company is making fresh efforts to ease the headaches. “