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“Santander Consumer Finance heeft succesvol de implementatie afgerond van Customer Interaction Center (CIC) van Interactive Intelligence. Zowel de medewerkers van het klantcontactcenter als van de backoffice maken gebruik van het multichannel communicatieplatform.”
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“LogMeIn is making a bold move on the mobile front. The company has released BoldChat mobile, a live chat and multichannel customer engagement tool that aims to help companies tap into opportunities with the rising audience of mobile consumers”
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“The fact that advertisers track what consumers do online is common knowledge, but federal regulators raised alarms Tuesday about just how much data are being collected and how they’re used to profile consumers. Data brokers are grouping Americans based on race, income, hobbies and medical conditions, according to a report released Tuesday by the Federal Trade Commission calling for legislation that would restrict the industry and make it more transparent. The report acknowledged that data brokers can help consumers find relevant products by grouping them in categories such as “dog owner” and “expectant parent.” But the agency found that other categories consumers fall into focus on ethnicity and income levels”
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“Documents released this week show that Microsoft was ready to go to court in 2013 just to protect the privacy or and enterprise user rather than hand over information about a customer to the Federal Bureau of Investigation (FBI). The agency had submitted a National Security Letter — an administrative subpoena — asking for information on a Microsoft Office 365 enterprise customer. “
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“A White House review of how the government and private sector use large sets of data has found that such information could be used to discriminate against Americans on issues such as housing and employment even as it makes their lives easier in many ways. “Big data” is everywhere. It allows mapping apps to ping cellphones anonymously and determine, in real time, what roads are the most congested. “