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TM Forum Delves Into Big Data Analytics
woensdag, 04 december 2013 12:24
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Mobile Apps Extend Value of Microsoft Dynamics CRM
dinsdag, 03 december 2013 15:53
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Lees hier het meest recente artikel van crm-daily.com.
“Microsoft recently released mobile apps for its Dynamics CRM, bringing that suite of services up to speed with such competitors as Salesforce. The new apps, for Windows Phone, Apple’s iPhone and Android phones, offer added convenience for on-the-go personnel who need anywhere access to their customer management tools and data. “
Salesforce Settles Hackathon Controversy by Declaring Tie
dinsdag, 03 december 2013 15:52
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Lees hier het meest recente artikel van crm-daily.com.
“Salesforce is putting an end to the Hackathon drama. More than 4,500 developers registered to build next-generation mobile apps on the Salesforce1 platform during the Dreamforce ’13 conference last month — and one grand prize winner was supposed to take home a cool $1 million. “
Supreme Court Won’t Hear Internet Sales Tax Case
maandag, 02 december 2013 19:21
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“Various state governments have been trying to put regulations in place to require online retailers, such as Amazon, to collect sales taxes. Even though the companies and states have been arguing about these requirements, Amazon and other retailers have reluctantly started to include sales taxes in their purchases. The last hope for online stores was to have the issue discussed in front of the U.S”
TM Forum Shifts Customer Experience Mindset
maandag, 02 december 2013 12:11
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Lees hier het meest recente artikel van crm-daily.com.
“CEM InFocus 2013, Kuala Lumpur, Malaysia: As a slew of over-the-top services threaten the bottom line of traditional service providers, they are turning to customer data analysis and customer experience management (CEM) initiatives to better understand what their customers want, how happy they are, and how to avoid churn. In fact, according to a survey by TM Forum, 70 percent of service provider attendees at a recent customer engagement workshop in San Jose, Calif., said that creating a customer engagement strategy is EUcritical or very importantEU to sustaining engaged customers and re-engaging profitable disengaged customers. “