Lees hier het meest recente artikel van crm-daily.com.
“CRM-leader Salesforce.com just unveiled a new way for enterprises to create private social communities to connect with customers and partners. With Salesforce Communities, the company believes it’s meeting a felt need for stronger customer-company connections. The new tool combines social networking features such as profiles, real-time feeds, trending topics, recommendations and influence measurement, with the business information and processes in Salesforce. “