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“What do you get when you cross ShoreTel’s unified communication systems with Salesforce.com? The result should be a 360-degree view of your company’s sales, service, and marketing efforts. Used together, the two platforms can help generate actionable business intelligence and a better customer experience by aligning call center data and sales call data with the business data already in your CRM system. “
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“The hacking of Target servers to obtain millions of passwords and credit card numbers may have been the most successful data breach in U.S. history, but the worst may be yet to come, warns the FBI”
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“Even as security analysts are wading through the issues with the Target breach, new information is emerging about Neiman MarcusEU woes. According to the New York Times, hackers infiltrated the luxury retailing giantEUs computer network as far back as July. Neiman Marcus last week disclosed hackers may have stolen credit and debit card numbers of its customers”
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“The U.S. is the juiciest target for hackers hunting credit card information. “
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“In the wake of a data breach that exposed the personal identifying information of 40 million Target consumers, a customer has filed a lawsuit against the discount retailer in a San Francisco federal court. Attorneys are seeking class action status. The lawsuit claims negligence and invasion of privacy”