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Workers, Firms ‘Cache’ in on Big Data

maandag, 29 april 2013 14:39 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Kossi Gavi drives to class on Sunday afternoons to learn retail software, and the reason is simple. “

Digging Deeper into Customer Experience Management

woensdag, 24 april 2013 18:36 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“When it comes to customer experience management, some stay in the shallow end while others go deep. But one of the keys to customer loyalty is managing the customer experience. “

LiveOps CEO Reveals Growth Rate, Future Products

woensdag, 24 april 2013 14:06 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“PHILADELPHIA, PA, March 23, 2012 — Marty Beard, CEO of LiveOps gave new insight into the company’s growth and expansion plans, as well as details on how their customers are dealing with the explosive growth in non-traditional communication channels. During the live Google Hangout with Russ Fordyce, Managing Director of the Business Intelligence Group, Beard claimed that in the past 12 moths they have experienced 80% growth. “

Salesforce.com’s New App Ties Social Ads to CRM

dinsdag, 23 april 2013 21:48 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Salesforce.com is getting even more social with a new advertising application that connects social ads with customer relationship management (CRM) tools and “social listening.” The new app, called Social.com, lets advertisers power ad campaigns on Facebook and Twitter using real-time customer data in combination with social listening data. Social.com is part of the Salesforce Marketing Cloud, which also includes a social listening application and a publishing application. Salesforce says the new tools help enterprises reach customers in new ways and maximize return on advertising dollars”

Feds Get Creative with Microsoft Dynamics CRM

maandag, 22 april 2013 19:22 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Microsoft is serving up another round of Dynamics Customer Excellence Awards. “

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