Lees hier het meest recente artikel van crm-daily.com.
“People with wireless AT&T contracts are happier with their customer service than those with any other carrier, according to the latest rankings from the J.D. Power research firm”
Berichten getagged: ‘customer’
Uber Says Its Customer Data Is Safe and Private
dinsdag, 03 februari 2015 14:34
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“Uber Technologies says that if you catch a ride with one of its drivers, your personal and financial data are safe — from Uber itself. The ride-booking company on Friday used a blog post to release the results of what it described as a thorough outside examination of its privacy and personal data policies. While popular with users and investors, the company has faced criticism that its employees inappropriately accessed customer data”
Salesforce Rolls Out Desk.com App Hub
woensdag, 10 december 2014 18:30
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Lees hier het meest recente artikel van crm-daily.com.
“Cloud CRM company Salesforce has come up with a new way to empower SMBs that want to tap into customer service strategies to drive growth. The company is billing the Desk.com App Hub as a one-stop shop for SMBs to access over 50 customer-service oriented partner apps. The apps promise to help SMBs manage functions like e-commerce, e-mail marketing, text messaging and telephony support with a single end-to-end view of the customer. “
WalkMe Wins Contact Center Technology Award
woensdag, 19 november 2014 12:22
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Lees hier het meest recente artikel van crm-daily.com.
“SAN FRANCISCO, CA, November 19, 2014 — WalkMe announced today that TMC, a global, integrated media company and publisher of Customer Magazine, has awarded the WalkMe™ Guidance and Engagement Platform the 2014 Contact Center Technology Award. “
Pegasystems vernieuwt Customer Service
maandag, 17 november 2014 12:45
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“Pegasystems heeft zijn Customer Service-applicatie grondig vernieuwd. De oplossing stelt organisaties in staat klanten te bedienen via traditionele kanalen zoals telefoon, post, persoonlijk contact en via de nieuwe media als live chat, mobiele toepassingen, web self service met co-browse mogelijkheden en social media. Zelfs als klanten tussentijds wisselen van communicatiekanaal of apparaat kan de interactie in een later stadium worden vervolgd.”