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Berichten getagged: ‘engagement’
Customer Care Needs To Be Job #1 in the New Year
vrijdag, 10 januari 2014 14:32
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Web Sites Trying To Nix Those Nasty Comments
vrijdag, 27 december 2013 16:28
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“Many things have changed about the Internet over the years, but one thing that never seems to change is the ugliness of anonymous comments on virtually any Web site that allows unmoderated discussions. Now though, some mainstream Web sites have had enough, and are trying to find ways to eliminate vicious and vulgar rhetoric, even if that means banning comments altogether”
Can You Really Manage Customer Experience?
woensdag, 11 september 2013 18:56
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Lees hier het meest recente artikel van crm-daily.com.
“Today’s marketing gurus keep telling sales and service managers they have to manage the customer experience — not just the customer relationship. But how much control do companies really have over the customer experience”
Educators Excel with Microsoft Dynamics CRM
dinsdag, 13 augustus 2013 19:47
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“Executive education is a growing market — and the U.K.-based Cambridge Judge Business School Executive Education program is part of that growth, driving more than $18.5 million a year in revenue with a staff of 40-plus. This opportunity has led to challenges. “World leaders and successful business executives take part in our programs, so we have to provide a personalized, top-tier service,” said Tim Loynes, project manager of Cambridge Judge Business School Executive Education”
AT&T Poised To Reinvent Retail Experience
donderdag, 01 augustus 2013 18:26
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“AT&T is getting booted out of Starbucks, but the wireless carrier isn’t licking its wounds. The company is celebrating top customer care scores from J.D. Power and rolling out a new store model it hopes will offer shoppers a more compelling retail experience”