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“The UCLA Health System said Friday that it has been the victim of a criminal cyberattack affecting as many as 4.5 million patients. The attackers accessed a computer network that contains personal and medical information. The university said there was no evidence yet that any such data was taken, but it can’t rule out that possibility while the investigation continues. “
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“EVANSTON, Ill., July 16, 2015 — When used effectively, Customer Relationship Management (CRM) programs offer the promise of better customer engagement, business performance and sales. Still, there is significant opportunity today for companies to get more value from CRM by shifting their organizations from a tool-based to customer-focused mindset”
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” Organisaties die op Customer Engagement inzetten om hun propositie te verbeteren, betrekken hun medewerkers daar vaak te weinig bij. De focus bij het realiseren van een verbeterde klantinteractie ligt te vaak uitsluitend bij het management en de marketing- en salesafdelingen. Dit terwijl het uitvoerende personeel een belangrijk uithangbord van de organisatie vormt”
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“RiT Technologies (NASDAQ: RITT), a leading provider of IIM and structured cabling solutions and a developer of an innovative optical wireless technology solution (Beamcaster) announced today that CenterMind™, the software that provides real time visibility and control of the entire IT network, has been enhanced to provide end-to-end connectivity management for complex and dynamic networks. These new capabilities comply with the latest AIM (Automated Infrastructure Management) standard in order to improve change management, increase data center agility, optimize capacity, reduce downtime, enforce best-practice policies and reduce operational costs. “
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“The Apple Watch can now do more than let you check e-mails and make contactless payments on the go. Thanks to a collaboration between Microsoft and Webfortis, the smart timepiece can also provide mobile support for customer service professionals”