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“Even though Twitter has a lot of users, only 56 percent of them have actually used the site to post content, according to a new report from Twopcharts, a third-party site that monitors Twitter activity. However, it is also possible that many people are using the site without actually posting their own content. “
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“What do you get when you cross ShoreTel’s unified communication systems with Salesforce.com? The result should be a 360-degree view of your company’s sales, service, and marketing efforts. Used together, the two platforms can help generate actionable business intelligence and a better customer experience by aligning call center data and sales call data with the business data already in your CRM system. “
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“Even as security analysts are wading through the issues with the Target breach, new information is emerging about Neiman MarcusEU woes. According to the New York Times, hackers infiltrated the luxury retailing giantEUs computer network as far back as July. Neiman Marcus last week disclosed hackers may have stolen credit and debit card numbers of its customers”
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“What does 2014 have in store for ‘big data’? Current Analysis is predicting a picture is worth 1,000 words in a new report entitled, EUData Visualization and Discovery Market Trend and Requirements.EU Brad Shimmin, a principal analyst at Current Analysis, penned the report, which offers four takeaways: (1) data visualization and discovery tools seek to speed human thought in making business decisions using a wide array of data sources; (2) current tools are evolving to augment and replace traditional business intelligence (BI) and data warehouse analytical tools; (3) leading vendors are pushing into the cloud and focusing on mobility as a means of making big data more digestible; and (4) buyers must approach these tools with caution, as access to more and broader data points only heightens existing concerns over trust and validity”
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“EBay’s payments service PayPal has redesigned its online checkout process to let shoppers complete their payment on merchants’ Web sites, rather than go to a separate PayPal site. Simplifying the checkout process — and having shoppers stay on an e-commerce site rather than click over to a separate PayPal page — means they are more likely to complete the transaction. “