Lees hier het meest recente artikel van crm-daily.com.
“The failure of Google to offer users in the U.S. the same “right to be forgotten” protection available in Europe violates U.S. law on unfair and deceptive trade practices, according to the advocacy group Consumer Watchdog. “
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“Microsoft reports a growing number of health and human service organizations are using its Dynamics CRM to improve customer service and case management abilities, while keeping costs in line. These local organizations as well as government agencies find that customer relationship management (CRM) systems can help them run their operations more efficiently and more cost-effectively. As examples, Microsoft points to three health and human service (HHS) organizations that recently chose Microsoft Dynamics CRM to help improve the services they provide within their tight budget constraints. “
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“Online political advertising, the newest form of voter persuasion, is challenging the oldest — direct mail — by becoming more like it: targeted to voters, if not by name, by gender, age, where they live, what they’re interested in and what they’re curious about. Campaigns have long combined publicly available voting data with information culled from magazine subscription lists, merchant loyalty programs and other commercial data to create mailing lists tailored to reach, for instance, moderate-income women voters with children or men over 50 whose hobby is hunting. “