Graag wil de redactie dit artikel van crm-daily.com met je delen
“While the healthcare industry focuses on consumer confusion about benefits, itEUs the ability to understand and interpret personal health information that may be the larger issue. Although 78% of consumers say itEUs relatively easy to access information about their plan benefits, 53% feel itEUs not so easy to either understand their personal health information, or understand what they need to do to maintain or improve their health, or both. The results are according to a HealthMine survey of 562 consumers with company-sponsored health plans”
