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“Packed planes and rising fares have pushed up airline profits — along with costs for cramped and harried travelers. Federal investigators are now looking into whether airlines planned it that way. “
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“Could this be the most significant open source project of the next decade? IBM is pondering the possibility”
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“Phoenix, AZ — June 11, 2015 — Enghouse Interactive (BOOTH #306), developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced that it will showcase its expansive portfolio at the 16th Annual Call Center Week 2015 Conference & Expo, being held June 15-19, 2015 in Las Vegas, NV. Enghouse Interactive understands the enterprise need to reduce costs while enhancing the level of service provided to customers and constituents. “
Lees hier het meest recente artikel van crm-daily.com.
“Remedy Service Management 9.0, the new IT service management (ITSM) platform from BMC, is designed to provide both IT managers and end users with a more intuitive, consumer-type experience. BMC announced the release of the new platform, which it claims can boost IT productivity by up to 75 percent, earlier this month. BMC said the Remedy 9 platform provides a Smart Reporting feature for IT professionals that delivers custom reports, dashboards and user-friendly interfaces for “better, faster decisions.” For end users in the enterprise, Remedy 9 offers MyIT for cloud-based service management and self service. “
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“CRM giant Salesforce has come up with a new way to help enterprises drive more value from big data and tap into more customer insights via its Analytics Cloud. ItEUs called Salesforce Wave for Big Data and itEUs coming to market with an impressive partner list that includes Google, Cloudera, Hortonworks, New Relic, Informatica and Trifacta. Salesforce Wave for Big Data aims to meet a valid — and big — need in the industry. “