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“The new Performance Edition from Salesforce.com combines its customer relationship management (CRM) apps and platform with targeted lead and customer data from Data.com, coaching and feedback tools from Work.com, and trusted identity services from Salesforce Identity, among other tools. “
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“Executive education is a growing market — and the U.K.-based Cambridge Judge Business School Executive Education program is part of that growth, driving more than $18.5 million a year in revenue with a staff of 40-plus. This opportunity has led to challenges. “World leaders and successful business executives take part in our programs, so we have to provide a personalized, top-tier service,” said Tim Loynes, project manager of Cambridge Judge Business School Executive Education”
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“It’s not just the government that might be keeping tabs on you. Many retailers are tracking you, too — or at least your merchandise returns”
Lees hier het meest recente artikel van crm-daily.com.
“As the field of customer service shifts more from managing customer relationships to managing the customer experience, we are seeing related changes as well regarding how contact centers manage their staffing and systems. To provide an outstanding customer experience, businesses are realizing the critical need for live help and unified communications. In essence, it’s about getting back to basics. “
Lees hier het meest recente artikel van crm-daily.com.
“Jeff Bezos turned selling books online into a multibillion-dollar business that has changed retailing forever. Many are now anxious to see if Bezos can do the same for the media industry, after the Amazon.com founder announced he is buying The Washington Post and other newspapers for $250 million. “