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“It’s not just the government that might be keeping tabs on you. Many retailers are tracking you, too — or at least your merchandise returns”
Berichten getagged: ‘innovation’
IDC Marks Big Data Analytics for Explosive Growth
maandag, 05 augustus 2013 18:47
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“What’s at stake with big data and analytics? Plenty, if you believe a new IDC infographic commissioned by enterprise-software powerhouse SAP to help tell its story, and, the story of the broader industry. “
Grand Rapids Cuts Costs with Microsoft Dynamics CRM
vrijdag, 02 augustus 2013 16:11
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“Local governments have a two-fold challenge in the current political and economic environment: drive greater transparency and reduce operational costs. “
AT&T Poised To Reinvent Retail Experience
donderdag, 01 augustus 2013 18:26
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“AT&T is getting booted out of Starbucks, but the wireless carrier isn’t licking its wounds. The company is celebrating top customer care scores from J.D. Power and rolling out a new store model it hopes will offer shoppers a more compelling retail experience”
Advancing Contact Centers to Customer Engagement Centers
woensdag, 31 juli 2013 18:23
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“When Gartner’s team of industry analysts replaced their report on the “Magic Quadrant for CRM Customer Service Contact Centers” with the “Magic Quadrant for the CRM Customer Engagement Center” in May, it turned quite a few heads. Why the change from focusing on “Contact Centers” to focusing on “Customer Engagement Centers””