Lees hier het meest recente artikel van crm-daily.com.
“Comcast doesnEUt like customer churn any more than any other company in any other industry. But one of its service agents crossed the customer retention line — and the customer caught it all on tape”
Lees hier het meest recente artikel van crm-daily.com.
“Despite their recent alignment in some areas, Microsoft now seems to be aiming square for Salesforce.comEUs jawline with its latest CRM software release. Redmond, Washington-based Microsoft is hoping to gain major momentum among U.S. “
Lees hier het meest recente artikel van crm-daily.com.
“Digital technology has already revolutionized the mobile work environment. Will it do the same to the traditional workweek? Google co-founder and CEO Larry Page believes it could”
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“Cloud CRM company Salesforce.com continues innovating around its Salesforce1 Platform. After bringing its platform, which offers a host of APIs and mobile user interface tools, to the retail and healthcare industries in recent weeks, the company is now adding mobile features to the mix. Salesforce1 Mobile Reports & Dashboards now make it possible for Salesforce1 Mobile App users to access, analyze and act on business data on the fly”
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“Facebook’s Sheryl Sandberg offered an apology Wednesday for what she characterized as poor communication about a controversial experiment that tested users’ emotional reactions, although she did not concede any problems with the study itself. “This was part of ongoing research (that) companies do to test different products, and that was what it was”