Berichten getagged: ‘internet’

CEOs Need To Become Customer-Experience Evangelists

maandag, 28 april 2014 14:29 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“CEOs already have plenty to do, but Oracle chief Mark Hurd is suggesting they take on one more task — becoming customer experience evangelists. In a recent column, Hurd challenged conventional wisdom that argues once your customer satisfaction ratings hit the 95 percent mark itEUs a waste of money to spend more effort on that last few percent of the customer base. Conventional wisdom says those customers canEUt be pleased so you should just move on”

NYPD Blues: Twitter Campaign Backfires

woensdag, 23 april 2014 16:48 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Social media is a great marketing tool but as the New York Police Department (NYPD) learned Tuesday, things can quickly backfire if an organization has a large number of critics. The NYPD social media team asked its followers on Twitter to post pictures of themselves with police officers, but instead of being inundated with positive photos, the pics that got the most attention were of alleged police brutality. “

Data Compilers’ Secret Scores Peg Consumers

donderdag, 10 april 2014 14:32 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Consumers won access to their credit scores more than a decade ago, after advocates voiced concerns over errors and lending bias. But most people remain in the dark about hundreds of other data-collection programs still being used to size up consumers and market to them. The secret scores and data are used by employers, utilities, banks, healthcare providers, debt collectors and a host of other enterprises”

Twitter Unveils New Design, May Benefit Business

woensdag, 09 april 2014 16:10 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“Social networks are always modifying their appearances. “

Teradata Rolls Out QueryGrid Analytics Platform

maandag, 07 april 2014 18:26 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Data warehousing company Teradata is out with a new analytics solution for handling data from a variety of sources. Called QueryGrid, the new offering is intended to provide self-service access to analytic results across a variety of systems from a single query. The challenge, the company said, is how to connect a wide variety of analytic engines, file systems, storage techniques, procedural languages and data types into a single architecture. “

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