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Enghouse Unveils Major Update to Contact Center: Enterprise (CCE)

dinsdag, 10 maart 2015 12:13 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“Phoenix, AZ, March 10, 2015 — Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, this week introduced PRC 3 to version 9 of its Contact Center: Enterprise (CCE), a highly scalable, flexible omni-channel offering ideally suited for on-premise, hybrid and cloud environments. EUThis latest update of CCE emphasizes agent empowerment, and provides the functionality needed to maximize performance and deliver the best possible customer experience,EU said Enghouse Interactive Vice President of Product Management, John Cray. True, Blended Inbound & Outbound Predictive Dialing Contact Center: Enterprise 9 now offers full blended (inbound and outbound), predictive and power dialing, which is essential to achieving optimal agent productivity by maintaining 100% utilization and saving resources”

SugarCRM Buys Stitch for Mobile CRM Assistance

maandag, 09 maart 2015 18:29 Geschreven door jpko 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“CRM solution provider SugarCRM is pushing the productivity angle with its latest acquisition. The company snapped up Stitch, a company that develops personal assistant technologies that work to improve productivity for mobile users. “

SQLstream, Cibertec Partner for Real-Time Big Data

donderdag, 05 maart 2015 14:56 Geschreven door jpko 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“SQLstream, Inc., pioneer of the real-time data hub for Enterprise stream processing, today announced that Cibertec Internacional S.A., a leading provider of real-time solutions to Communications Service Providers across the world, has selected SQLstream Blaze to power the next generation of its real-time Big Data appliance. For the first time, Service Providers are able to analyze all their network, services and calls in real time, to deliver an improved quality of experience and reduce operational costs, including a significant cost saving through call fraud reduction. CibertecEUs combined hardware and software platform architecture delivers real-time solutions for billing, revenue assurance, call fraud detection, and service and network quality”

Oracle Study Finds Customer Service Lacking for Many Companies

woensdag, 04 maart 2015 20:00 Geschreven door jpko 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“While companies are investing in new technologies to realize the business benefits of modern customer service best practices, 62 percent donEUt grasp the full importance and impact customer service can have when it is an organization-wide strategic goal. That’s according to a new Oracle study examining the adoption of modern customer service best practices. “

InfiniFlash: Has the Era of Big-Data Flash Arrived?

woensdag, 04 maart 2015 19:59 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“SanDisk, best known among consumers for those easily lost microSD flash storage cards the size of a thumbnail, has developed a storage platform at the other end of the scale, dubbed “InfiniFlash.” The company said it expects its system “will drive flash into big-data workloads at massive scale.” In announcing the innovation Monday, SanDisk proudly noted that its new all-flash storage system earned its own unique category name from industry analyst firm IDC: “Big Data Flash.” “By offering InfiniFlash below $2/GB before compression and de-duplication, we are changing the industry dynamics in favor of dramatically broader flash adoption in new hyperscale and enterprise workloads,” said Sumit Sadana, executive vice president and chief strategy officer at SanDisk. Faster Speeds, Lower Costs The InfiniFlash system, which SanDisk says is immediately available, offers two advantages of undoubted interest to corporate management and IT departments: much faster speeds and lower power consumption”

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