Lees hier het meest recente artikel van Customer Talk.
” Het it-bedrijf Datacon en marketing- en e-fulfilmentdienstverlener Pondres bieden samen een volledige e-commerce propositie inclusief techniek en e-fulfilment in abonnementsvorm aan. Datacon verzorgt de techniek voor de webshops, Pondres neemt de logistiek en bijbehorende online en offline marketing voor haar rekening. “
Lees hier het meest recente artikel van crm-daily.com.
“Business software maker Oracle Corp. on Tuesday will ask a federal appeals court to reinstate a $1.3 billion jury verdict against its biggest rival, SAP for copyright infringement. A trial judge in 2011 called the award excessive and reduced it by about $1 billion, prompting Oracle to take its case to the 9th U.S Circuit Court of Appeals”
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“CEOs already have plenty to do, but Oracle chief Mark Hurd is suggesting they take on one more task — becoming customer experience evangelists. In a recent column, Hurd challenged conventional wisdom that argues once your customer satisfaction ratings hit the 95 percent mark itEUs a waste of money to spend more effort on that last few percent of the customer base. Conventional wisdom says those customers canEUt be pleased so you should just move on”
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“In today’s uber-connected online world, every customer is just one click away from the competition. So, how can you win? Oracle President Mark Hurd says the answer lies in using what he calls a “customer-obsessed” marketing strategy”
