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“The Salesforce1 AppExchange from Salesforce.com has been seeing plenty of attention from businesses looking to connect with customers, partners, and employees. One new app on the exchange that will be of special interest to contact center managers is the recently launched IntelliResponse Virtual Agent (VA) for Salesforce. The IntelliResponse app is an enterprise-grade virtual agent system that integrates seamlessly with the Salesforce Service Cloud”
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“A new business and technical white paper designed to help solution providers, value-added resellers (VARs) and managed services providers (MSPs) guide clients through the advantages of image-based backup and disaster recovery (BDR) is now available from Paragon Software Group, a leader in data protection, backup and disaster recovery. Designed to also spotlight high-value upsell opportunities associated with the technology, the white paper is being offered as a no-cost download from the Paragon Software website and is titled EUUnbeatable Disaster Recovery for Your Clients.EU It examines the advantages of image-based backup and recovery solutions over legacy file-based systems and explores ways that multi-tiered backup can ensure business continuity in a variety of situations for organizations of all sizes. “
Lees hier het meest recente artikel van crm-daily.com.
“Redmond is flexing its social customer service muscles. Microsoft on Tuesday unveiled a set of Dynamics CRM capabilities, including social listening, aimed at helping organizations match their customers to the right products and services, engage with them in the right way at the right time, and nurture their relationships”