Lees hier het meest recente artikel van crm-daily.com.
“In 2015, you can expect to see a growing focus on customer service and leveraging service as a competitive advantage to increase customer engagement, sales and profits. So, how can companies help customer service agents — and consumers — access the right answers to the right questions more quickly”
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“Grocery delivery start-up Instacart has raised a bumper crop of $210 million from investors. The San Francisco company plans to raise an additional $10 million in its latest round of fundraising, which would bring the total sum to $220 million, according to a securities filing. That would value the company at about $2 billion, tech news site Re/code said”
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“Facebook’s push to crack open a wider niche in the world of online video has sped forward with a pair of “BeastQuakes.” The online social network provider confirmed [that] it’s partnering with the National Football League on a “small video sponsorship test.” The first video, posted [on] the NFL’s Facebook’s page, featured two side-by-side clips of touchdown runs by Seattle Seahawks running back Marshawn Lynch. The teaser asked fans to comment about which of the “BeastQuakes” by the player nicknamed “Beast Mode” was a bigger deal. “
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“This time last year, the nation’s biggest online retailers were reeling from a wave of delivery shortfalls that left countless consumers empty-handed Christmas morning. But warmer weather allowed many of those retailers to bounce back this holiday season, according to a study by StellaService, a market research firm. “
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“E-mail and the Internet are the most important communications and information tools among online workers, according to a new study from Pew Research. Pew surveyed a sampling of adult Internet users, asking those with jobs questions about the role digital technology plays in their work lives. Some 61 percent of workers rate e-mail as very important, almost twice as many as those who rate landline phones very important. “