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Dynamics CRM Helps Government Agencies Boost Service

maandag, 27 oktober 2014 15:09 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Microsoft reports a growing number of health and human service organizations are using its Dynamics CRM to improve customer service and case management abilities, while keeping costs in line. These local organizations as well as government agencies find that customer relationship management (CRM) systems can help them run their operations more efficiently and more cost-effectively. As examples, Microsoft points to three health and human service (HHS) organizations that recently chose Microsoft Dynamics CRM to help improve the services they provide within their tight budget constraints. “

Backoff Malware Is Spreading in Retail Systems

vrijdag, 24 oktober 2014 15:13 Geschreven door jpko 0 Reacties

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“With enterprises now averaging more than three dozen infected IT devices daily and attacks by point-of-sale (POS) malware like Backoff rising by double digits, companies today need to “operate under the assumption they are in a state of continuous breach.” That’s one of the findings from enterprise security firm Damballa’s “Q3 State of Infections Report,” released today. During the third quarter of this year, global ISPs and enterprise customers saw a 32 percent increase in IT security events compared to the second quarter, according to the report from the Atlanta-based company. In particular, infections of the Backoff malware blamed for high-profile breaches at Target, Dairy Queen, Home Depot and Kmart rose by 57 percent between August and September, according to Damballa, while attacks in September alone rose by 27 percent”

Will Firms Flock to Facebook Chat Rooms?

donderdag, 23 oktober 2014 17:57 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“Facebook is taking a page out of the early InternetEUs playbook with a new feature aptly called Facebook Rooms. “

Zoho and Ringio Unveil New Ringio Power Dialer

woensdag, 22 oktober 2014 17:03 Geschreven door jpko 0 Reacties

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“McLean, VA and Pleasanton, Calif., October 22, 2014 — Zoho and Ringio, the leader in proven sales conversion amplification technology, unveiled today the Ringio Power Dialer for Zoho CRM. It is the first fully-integrated, cloud-based power dialer for Zoho CRM customers. The Ringio Power Dialer for Zoho CRM helps sales teams convert more leads into customers by enabling all calling activity to take place directly from Zoho’s CRM interface, delivering previously unavailable click-to-call capabilities that will drive sales force performance”

Google Tests New Ads Aimed at Reducing Content Piracy

woensdag, 22 oktober 2014 15:27 Geschreven door jpko 0 Reacties

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“In its ongoing efforts to work with copyright holders and reduce online piracy, Google is testing new ads that will appear in the results for certain searches. The ads will pop up for a “relatively small number of queries” involving terms like “download,” “free” or “watch,” according to a Google blog post published Friday”

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