Berichten getagged: ‘small-business’

Enghouse Interactive Intros Communications Center 8.0

dinsdag, 29 april 2014 11:58 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“Enghouse Interactive, developer of a comprehensive portfolio of contact center and unified communications solutions, today introduced version 8.0 of Enghouse Interactive Communications Center (EICC), previously known as Zeacom Communications Center. Enghouse Interactive provides software and services to deliver great customer communications. The CompanyEUs solutions ensure that when a customer connects with an organizationEUs service, helpdesk or sales team, their needs are resolved quickly and efficiently, whether by phone, email, SMS, social media, chat, IVR, or self-service web interface. “

CEOs Need To Become Customer-Experience Evangelists

maandag, 28 april 2014 14:29 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“CEOs already have plenty to do, but Oracle chief Mark Hurd is suggesting they take on one more task — becoming customer experience evangelists. In a recent column, Hurd challenged conventional wisdom that argues once your customer satisfaction ratings hit the 95 percent mark itEUs a waste of money to spend more effort on that last few percent of the customer base. Conventional wisdom says those customers canEUt be pleased so you should just move on”

Pipelinersales Expands Team as Demand Skyrockets

donderdag, 24 april 2014 15:28 Geschreven door Redactie CRMdirectory.nl 0 Reacties

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“Pipelinersales Inc., today announced Alyson Button Stone and Rachel Miller have joined as Content Director and Chief Listener at the company. These key additions signal an increased emphasis on building an active social presence for Pipeliner CRM, and fostering strong engagement with the companyEUs user community. EUWith the exponential growth we are seeing in the CRM space, we are thrilled to add Alyson and Rachel to the team,EU said Nikolaus Kimla, CEO of Pipeliner. “

The High Cost of Great Customer Service

woensdag, 19 maart 2014 14:32 Geschreven door Redactie CRMdirectory.nl 0 Reacties

Lees hier het meest recente artikel van crm-daily.com.

“The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. “

DB Networks Partners with AMP Tech Solutions

dinsdag, 04 maart 2014 13:38 Geschreven door jpko 0 Reacties

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“SAN DIEGO, Mar. 4, 2014 — DB Networks, an innovator of behavioral analysis in database security, today announced it has partnered with AMP Tech Solutions (AMP Tech), which sells technology solutions to the Federal Government in affiliation with Alvarez & Associates, a Service Disabled Veteran Owned Small Business (SDVO/SB). “

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