Lees hier het meest recente artikel van crm-daily.com.
“Commercial real estate is a cutthroat industry and brokerage firms need every advantage they can muster. Many, like Colliers International, are finding a competitive advantage by implementing comprehensive customer relationship management (CRM) software. Colliers, for example, was struggling to compile client reports quickly and target marketing messages to client lists because information was stored in disparate systems. “
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“NICE Systems is staying on the cutting-edge with its latest offering: Contact Center Video Recording. The new solution, which combines the company’s real-time audio capture tech with video surveillance for security, helps monitor the quality of service being provided by video-enabled contact centers. Specifically, NICE Video Recording lets organizations monitor agent performance so they can provide coaching as needed. “
Lees hier het meest recente artikel van crm-daily.com.
“As the field of customer service shifts more from managing customer relationships to managing the customer experience, we are seeing related changes as well regarding how contact centers manage their staffing and systems. To provide an outstanding customer experience, businesses are realizing the critical need for live help and unified communications. In essence, it’s about getting back to basics. “
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“In a move to expand its video advertising leadership, AOL is acquiring Adap.tv — paying $405 million for the programmatic video advertising platform, which counts some of the world’s largest brands, agencies, and publishers as customers. To be sure, Adap.tv is one of the fastest growing platforms on the Internet. The company’s global revenue has spiked more than 100 percent per year in each of the last three years and the brand has attracted 83 of the Ad Age 100 and 70 of the comScore 100. “
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“Well, it’s finally happened, seniors are joining in on social networking, according to a Pew Internet study. The study found that social networking as a whole is growing quickly among all adults, but one of the more surprising statistics was that 43 percent of people age 65 and older are now using at least one social network”