Lees hier het meest recente artikel van crm-daily.com.
“Wal-Mart Stores Inc. will be testing this summer an option for consumers to be able to order product on its Web site and then have it kept in a physical locker at the store so they can pick it up without having to wait in line or talk to a store clerk. The test, which will be conducted in about a dozen stories in an undisclosed market, is part of the world’s largest retailer’s overall strategy to offer increasingly demanding web-savvy shoppers the ability to shop any way they want. “