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“When it comes to customer experience management, some stay in the shallow end while others go deep. But one of the keys to customer loyalty is managing the customer experience. “
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NewVoiceMedia Announces Record Sales
woensdag, 24 april 2013 14:02
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“NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m and more than a 200% increase in new license contract value. “
Salesforce.com’s New App Ties Social Ads to CRM
dinsdag, 23 april 2013 21:48
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“Salesforce.com is getting even more social with a new advertising application that connects social ads with customer relationship management (CRM) tools and “social listening.” The new app, called Social.com, lets advertisers power ad campaigns on Facebook and Twitter using real-time customer data in combination with social listening data. Social.com is part of the Salesforce Marketing Cloud, which also includes a social listening application and a publishing application. Salesforce says the new tools help enterprises reach customers in new ways and maximize return on advertising dollars”
Feds Get Creative with Microsoft Dynamics CRM
maandag, 22 april 2013 19:22
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“Microsoft is serving up another round of Dynamics Customer Excellence Awards. “
IBM Buys DevOps Vendor UrbanCode
maandag, 22 april 2013 19:20
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“In order to facilitate the rapid deployment and updating of software code, especially for mobile, social, Big Data and cloud applications, IBM announced Monday its purchase of UrbanCode. The Cleveland, Ohio-based company has developed technology to dramatically hasten the delivery of updates or new applications, in support of a DevOps approach. “