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“Managing a contact center in today’s competitive environment can make or break your operations. So how do you maximize the upside? CRM Daily surveyed some contact center experts from various angles to come up with five tips to better manage your contact center”
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“Phoenix, Arizona, March 14, 2013 — Empereon Marketing, LLC and Constar Financial Services, LLC (Empereon-Constar) are celebrating 15 years of exceptional growth, marked by sustained success achieved through high-quality customer relationships, leading technology, and industry leadership. “
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“Against the backdrop of finger-pointing between the U.S. and China on the cybersecurity front, there’s a new security scandal of Hollywood proportions going on. More than a dozen celebrities and officials have witnessed their personal information leaked onto the Internet”
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“More hotels are getting ready to offer free Wi-Fi access in their lobbies, as an alternative to guests paying extra for it in their rooms and as a way to reinvent lifeless lobbies. Marriott Hotels & Resorts will be flipping on the switch in more than 300 lobbies in coming weeks after already offering free access in about 185 of its nearly 500 hotels. Hilton made the move last year at its 550 hotels, says spokeswoman Dasha Ross, after having made Wi-Fi free at its 300 Doubletree by Hilton locations in 2005”
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“What you “Like” on Facebook could come back to haunt you. Cambridge University researchers have shown they can accurately predict intimate personal attributes based on when you choose to click the Like button. “